Thank you for tuning in. When our TV adventure left off we found that the standard definition inputs and audio were out. AJ and I took the TV to a repair shop whose clerk said we would get a call in 24-48 hours with the results of the initial trouble shooting.
AJ got the call yesterday. The repairman reported that the part needed to fix the standard definition inputs was on "indefinite back order" due to "unrest in China". The repairman already had 6 TVs like ours waiting for that part for as long as 6 months. Our audio part was also "hard to get" but obtainable.
Let's think through this a minute...Is it absurd to assume that RCA has only one avenue for purchasing a necessary part? Either RCA's TV production and repair are at a complete stand still or this repair shop does not have alternate vendors.
So I came up with three ideal solutions:
1. RCA can obtain and ship the needed part to the repair shop.
2. RCA can fix just the audio and then credit us for the amount necessary to purchase HD devices (DVD player, HDMI cables...).
3. RCA can replace the TV.
After a culmination of 3 hours on the phone with RCA today AJ called me with, "I have great news!" It turns out an RCA rep gave the "OK" to replace our TV! So if RCA can follow through they with have a couple of very happy and loyal customers. Thank you RCA!
AJ got the call yesterday. The repairman reported that the part needed to fix the standard definition inputs was on "indefinite back order" due to "unrest in China". The repairman already had 6 TVs like ours waiting for that part for as long as 6 months. Our audio part was also "hard to get" but obtainable.
Let's think through this a minute...Is it absurd to assume that RCA has only one avenue for purchasing a necessary part? Either RCA's TV production and repair are at a complete stand still or this repair shop does not have alternate vendors.
So I came up with three ideal solutions:
1. RCA can obtain and ship the needed part to the repair shop.
2. RCA can fix just the audio and then credit us for the amount necessary to purchase HD devices (DVD player, HDMI cables...).
3. RCA can replace the TV.
After a culmination of 3 hours on the phone with RCA today AJ called me with, "I have great news!" It turns out an RCA rep gave the "OK" to replace our TV! So if RCA can follow through they with have a couple of very happy and loyal customers. Thank you RCA!
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